Last updated: March 2026
This English version is provided for your convenience. The legally binding version is the German Allgemeine Geschäftsbedingungen (AGB).
These Terms of Service (the "Terms") govern the use of the mobile application "Lisora" (the "App"), the website lisora.app and all associated services, including the AI-powered and human advisory services, the credits system, purchases and the per-minute billing features.
The operator of the App and the user's contracting party is:
Digital App Group GmbH
Ferdinand-Koch-Str. 31
26133 Oldenburg
Germany
Email: digitalappgroupde@gmail.com
Phone: +49 441 3793132
By registering and using the App, the user accepts these Terms. The Terms apply in addition to the terms of use of the respective app store operators (Apple Inc. and Google LLC). In the event of a conflict between these Terms and the store operators' terms, the store operators' terms prevail with regard to the purchase process and payment handling.
Lisora is a mobile application for iOS and Android, complemented by a web version at lisora.app, that offers users spiritual guidance via AI-powered and human chat features. The services include:
The advisor personalities in the App are predominantly powered by artificial intelligence (AI). The guidance content is generated using AI technologies from the following providers:
AI responses are based on the astrological data stored in the user's profile, the conversation context, a contextual memory of earlier conversations and current astrological data.
Note on artificial intelligence: all chats and advisory conversations in the App are conducted with artificial intelligence (AI), unless a human advisor has explicitly taken over (see section 2.3). The AI-powered advisors are not real persons, even though the advisor personalities are presented with names, images and descriptions like real advisors. The responses are generated automatically by AI models and do not constitute human advice.
In certain cases the conversation may be continued by real, human advisors. The switch from AI guidance to human guidance (human takeover) is controlled server-side. Billing for human guidance also runs through the credits system in accordance with section 5 of these Terms. The human advisors act as independent advisors; Digital App Group GmbH merely provides the technical platform.
Important notice: guidance provided through Lisora, whether AI-powered or by human advisors, is no substitute for professional psychological, medical, therapeutic, psychiatric, legal or financial advice. The content provided serves spiritual entertainment and general orientation only. In particular, astrological interpretations, tarot readings, horoscopes, moon phase interpretations, predictions and other spiritual content do not constitute scientifically substantiated statements. Use is at the user's own responsibility. For serious health, mental or legal problems, please consult the appropriate professionals. In an emergency, please call your local emergency number (in the EU: 112).
Registration is required to use the App. It can be completed via the following methods:
With the registration the user makes a binding offer to enter into a usage agreement. The contract is concluded upon the successful creation of the user account (activation).
During onboarding, the following personal data is collected and used to provide the astrological guidance features:
Upon successful completion of the onboarding process, the user receives a one-time welcome bonus of 50 credits, provided no welcome bonus has been granted for the email address used before. There is no legal entitlement to the welcome bonus; the operator may change or discontinue it at any time.
The user undertakes:
The user receives a non-exclusive, non-transferable, revocable right to use the App for private, non-commercial purposes. The right of use exists for the duration of the contractual relationship.
All content of the App (texts, graphics, images, software, advisor personalities, AI models, tarot card designs, animations, horoscope texts, advisor profiles and descriptions) is protected by copyright and is the property of Digital App Group GmbH or the respective rights holders. AI-generated guidance content may only be used for private purposes. Any reproduction, publication or commercial use requires the prior written consent of the operator.
The user undertakes not to misuse the App. In particular, it is prohibited to:
Lisora uses a credits system as a virtual in-app currency. Credits are required to use the chat guidance features and are billed per minute. Credits are a virtual currency and have no real monetary value. They cannot be exchanged for cash or other means of payment, cannot be transferred to third parties and cannot be moved between user accounts. Unused credits expire when the user account is deleted.
Credits can be purchased in the following packages (as of March 2026, prices include VAT):
| Package | Price | Base credits | Bonus | Total |
|---|---|---|---|---|
| Mini | 1.99 EUR | 60 | none | 60 credits |
| Basic | 4.99 EUR | 170 | none | 170 credits |
| Standard | 9.99 EUR | 300 | +50 (17%) | 350 credits |
| Pro (popular) | 19.99 EUR | 600 | +150 (25%) | 750 credits |
| Premium | 39.99 EUR | 1,200 | +400 (33%) | 1,600 credits |
| VIP | 79.99 EUR | 2,500 | +1,000 (40%) | 3,500 credits |
| Elite | 149.99 EUR | 5,000 | +3,000 (60%) | 8,000 credits |
In addition, a one-time welcome offer may be available (for example 400 credits for 4.99 EUR). Special offers and promotional packages may be offered for limited periods and are subject to the conditions applicable at the time of purchase. Prices in other currencies may be shown at checkout depending on your region.
Payments for purchases made in the App are processed exclusively via the payment systems of Apple (App Store) or Google (Google Play Store); the respective store operator's payment terms apply. Purchases made on our website lisora.app are processed by our payment service provider Stripe. All stated prices are final prices including statutory VAT. The technical management of credit balances and purchase processing on the operator's side is handled by a specialised payment service provider. Credit packages are one-time purchases (no subscription) and do not renew automatically.
Use of the chat guidance is billed per minute. The billing system works as follows:
Certain credit packages contain bonus credits as per the table in section 5.2. Bonus credits are treated identically to regular credits and cannot be redeemed separately. Upon completion of the onboarding process, the user receives a one-time welcome bonus (currently 50 credits). The granting of bonus credits and the welcome bonus is at the operator's discretion and may be changed or discontinued at any time. There is no entitlement to bonus credits.
Users who have not used the App for an extended period may, under certain conditions, receive a one-time comeback bonus. This bonus is credited automatically upon renewed use of the App. The granting, amount and conditions of the comeback bonus are at the operator's discretion and may be changed or discontinued at any time. There is no entitlement to the comeback bonus.
The App offers a referral programme through which existing users can invite new users. If a new user is referred via a personalised referral link and successfully completes registration, both the inviting user and the invited user receive a referral bonus (currently 100 credits each). The referral bonus is credited automatically after the invited user's successful registration. The granting, amount and conditions of the referral bonus are at the operator's discretion and may be changed or discontinued at any time. There is no entitlement to the referral bonus. Abuse of the referral programme (for example by creating multiple accounts) is prohibited and may lead to account suspension and revocation of the bonus credits.
We reserve the right to adjust the prices of credit packages, the per-minute credit consumption of individual advisors and the bonus tiers for future purchases and sessions. Credits already purchased retain their value and are not affected by price changes. Users will be informed of significant price changes in the App in advance.
Refund requests for in-app purchases must generally be directed to the respective store operator (Apple / Google), as payment is processed through their systems. For purchases made on our website, please contact us at digitalappgroupde@gmail.com. If a refund is granted, the credits associated with the purchase are automatically deducted from the user's balance.
Consumers within the meaning of Sec. 13 of the German Civil Code (BGB) have a statutory right of withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us
Digital App Group GmbH
Ferdinand-Koch-Str. 31
26133 Oldenburg, Germany
Email: digitalappgroupde@gmail.com
Phone: +49 441 3793132
by means of a clear declaration (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
Special note: early expiry of the right of withdrawal for digital content
The right of withdrawal expires for contracts for the supply of digital content not delivered on a physical medium if the trader has begun performance of the contract after the consumer
This applies in particular to the purchase and immediate crediting of credits. By purchasing a credit package and having the credits credited to your user account immediately, you consent to the commencement of contract performance and confirm your knowledge of the loss of your right of withdrawal (Sec. 356(5) BGB).
(If you wish to withdraw from the contract, please fill in this form and send it back.)
To: Digital App Group GmbH, Ferdinand-Koch-Str. 31, 26133 Oldenburg, Germany, email: digitalappgroupde@gmail.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate.
Note on app store purchases: for in-app purchases via the Apple App Store or Google Play Store, the return and refund policies of the respective store operator additionally apply. Refund requests for in-app purchases must generally be directed to the respective store operator.
The App uses push notifications to inform the user about the following events:
The user can disable push notifications at any time in the device's system settings. Disabling them may limit the user experience, as the user will no longer be informed about incoming messages. Push tokens are stored on our servers and deleted upon sign-out or account deletion. Invalid tokens are removed automatically.
We strive for the highest possible availability of the App and the advisory services. However, 100% availability cannot be technically guaranteed. Maintenance work, system updates, server outages, outages of external service providers or other technical disruptions may lead to temporary limitations. In the event of AI system disruptions, an automatic error message may be displayed in the chat.
The App is available in several languages (including German, English, Spanish, French, Japanese, Korean, Portuguese). The language can be changed in the App settings.
If the connection is interrupted during an ongoing session, billing can be paused. The App has offline message forwarding: undelivered messages are synchronised automatically once the connection is restored.
We are liable without limitation:
In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
AI-generated guidance content is created automatically using external AI services and does not reflect the opinion, recommendations or beliefs of Digital App Group GmbH. We make no warranty as to the accuracy, completeness, currency or fitness for a particular purpose of the AI-generated content. In particular, no liability is accepted for:
Where guidance is provided by human advisors (human takeover), they act as independent advisors. Digital App Group GmbH merely provides the technical platform. We accept no liability for the content and quality of guidance provided by human advisors. Responsibility for the advice given lies with the respective advisor.
The App uses various external services (a complete list can be found in our privacy policy). We accept no liability for outages, malfunctions or data loss caused by these third-party providers, unless we are at fault in their selection.
The protection of your personal data is important to us. For detailed information on data processing, in particular processing by AI systems, the storage of chat histories and memory content (user memory), third-party services and international data transfers, please see our Privacy Policy.
Please note that sensitive personal data (such as birth data, places of birth and chat content) is stored in encrypted form and transmitted when processed by AI services. Further details can be found in our privacy policy.
Age restriction: use of the Lisora App is permitted only to persons who have reached the age of 18. The App is not directed at minors. This applies both to free registration and to the use of all paid features (purchases).
By registering, the user confirms that they are at least 18 years old. If we suspect use by minors, we reserve the right to suspend or delete the account immediately and, where applicable, to have purchases already made refunded via the respective store operator. Parents and guardians are asked to take appropriate measures to prevent use by minors (for example the device's parental control features and purchase restrictions in the store settings).
The usage agreement is concluded for an indefinite period. There are no minimum terms or automatic renewals, as the credits system is based on one-time purchases.
The user may terminate the contract at any time without notice. Termination is effected by deleting the user account in the App settings. Upon account deletion, all personal data, chat histories, memory content, transaction histories, ratings, push tokens and the remaining credit balance are irrevocably deleted. Purchases already made are not refunded. Users are advised to perform a data export before deleting their account (see section 13).
The right of both parties to extraordinary termination for good cause remains unaffected. Good cause for termination by the operator exists in particular in the event of:
Upon termination of the contract, the right to use the App expires. Unused credits expire without compensation. After account deletion, user data is first marked internally as deleted and then permanently and irrevocably removed from all systems after a retention period of 30 days.
Under Art. 20 GDPR, the user has the right to receive their personal data in a structured, commonly used and machine-readable format. Via the App settings the user can request and download a complete data export in JSON format. The export includes:
Personal data stored in encrypted form is decrypted for the export and provided in plain text.
Under Art. 17 GDPR, the user has the right to erasure of their personal data. Account deletion can be performed directly in the App settings. Upon deletion, the following data is completely and irrevocably removed:
We recommend performing a data export in accordance with section 13.1 before deleting your account. Account deletion cannot be undone. Deletion can also be requested by email to digitalappgroupde@gmail.com.
We reserve the right to amend these Terms where necessary due to changes in the legal framework, supreme court rulings, market changes or the further development of our services. Users will be notified of changes at least 30 days before they take effect, by email or in-app notification. If the user does not object to the new Terms within 30 days of receiving the notification, the amended Terms are deemed accepted. The user will be specifically informed of the right to object and the consequences of silence in the change notification. In the event of an objection, the contractual relationship ends upon expiry of the objection period.
The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/consumers/odr/
Our email address is: digitalappgroupde@gmail.com
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Sec. 36 of the German Consumer Dispute Resolution Act, VSBG).
These Terms and all legal relationships between the operator and the user are governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the state in which the user has their habitual residence remain unaffected.
If the user is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Oldenburg. For consumers, the statutory places of jurisdiction apply.
Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid provision.
The user is not entitled to transfer their rights and obligations under this contract to third parties without the prior written consent of the operator.
Ancillary agreements, amendments and additions to these Terms require text form (Sec. 126b BGB). This also applies to any waiver of this clause.
The contract language is German.
Note: these Terms are a legally binding document. Please read them carefully before using the App. If you have questions about these Terms, please contact us at digitalappgroupde@gmail.com or by phone at +49 441 3793132.